Repair Procedure
Communications Solutions UK Ltd., The only Authorised GN
Netcom Headset Repair Company.
We supply:
- Guaranteed genuine parts.
- Tested by the manufacturer.
- Advance replacement.
- Acoustic Shock Compliance.
- Repairs warranted for 3 months.
When you call please be ready with the details of your
headset including:
- Model Number.
- Serial Number.
- The model number of the telephone you connect your
headset to.
If you are in any doubt about your headset model please
look at our Identify Your Equipment
section.
This information is critical to ensure that you receive the
correct replacement product.
NOTE - If your headset has no
barcode or serial number details warranty is void.
Service costs for non-warranty equipment:
- Corded Headsets = £35.00
- Amplifiers = £40.00
- In - Line Amplifier = £25.00
- Cordless Headsets = £65.00
- Misc. Equipment = £25.00
All prices include delivery but exclude VAT. Prices
current at 1st June 2005. (E. & O. E.)
What you need to do?
Call us on 0844 477 1630 for returns authorisation. This
takes the form of an email that you use as a packing slip.
Payment can be made by credit/debit card for out of warranty
repairs.
Send your headset back in its original packaging where
possible, together with your emailed packing slip. We should
receive your headset within 5 days of reporting the fault.
Otherwise you will be invoiced for the replacement unit. For
full details
click here to download a PDF copy of our Repair & Returns
Instructions.
Your replacement headset will be with you in 2 - 3
working days. |
